Copyright 2024 by Forsyth County, Georgia

Water-Intake

Water Meter Upgrade Project

New water meters are coming to Forsyth County!

With many of our existing water meters reaching the end of their useful life, the Forsyth County Department of Water & Sewer (FCDWS) is upgrading our entire system to Advanced Metering Infrastructure (AMI) water meters that will help us better serve our more than 68,000 customers.

The AMI system reads meters remotely and gathers consumption information more frequently than your current older meter is doing today. This new technology empowers customers with water use information through an online portal so that they can better manage water consumption and detect leaks more quickly. This will help customers to troubleshoot and quickly fix issues, potentially avoiding damage to property and unexpected charges.

How will new meters impact Forsyth County Department of Water & Sewer (FCDWS) customers?

Between the summer of 2022 and the spring of 2024, FCDWS will be replacing older water meters throughout the County in phases. Approximately four weeks before your new meter is installed, you will receive a notification letter that you will be getting a new meter soon. The letter will include instructions to help you prepare for the installation. You do not need to be home when the new meter is installed.

If your neighbor receives a new meter but you don’t, you already have an AMI meter and won’t need a new one.

Should you have any questions about the meter upgrade program, please contact FCDWS Customer Service at 770-781-2160. For meter installation questions, please call M&E Construction at 833-626-3326.

 

Current AMI Installation Status:

20240226_DeployCycles

Frequently Asked Questions

Benefits of AMI

  • Faster leak or unusual water use detection
  • Access to more precise daily and monthly water usage data
  • Ability to compare water consumption and costs across multiple meter accounts
  • Ability to share leak alerts with others including landlords, property managers and tenant coordinators
  • Ability to track and manage water use to control costs

What to Expect

FCDWS has hired professional installers M&E Construction (M&E) to replace your current meter. M&E installers will be using vehicles with the M&E logo on the sides and will carry clear identification with them at all times. During installation:

  • Your water service will likely be interrupted for 15 to 30 minutes
  • The existing meter will be exchanged with a new meter
  • M&E will leave a door hanger on your door to let you know:
    • that they were there
    • if they changed the meter or not
    • if they didn’t change the meter, the reason why and how to timely correct the problem
    • to contact M&E Construction at 833-626-3326 if you have any questions
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