Water Meter Upgrade Project
New water meters are coming to Forsyth County!
With many of our existing water meters reaching the end of their useful life, the Forsyth County Department of Water & Sewer (FCDWS) is upgrading our entire system to Advanced Metering Infrastructure (AMI) water meters that will help us better serve our more than 66,000 customers.
The AMI system reads meters remotely and gathers consumption information more frequently than your current older meter is doing today. This new technology empowers customers with near real-time water use information through an online portal so that you can better manage your water consumption and detect leaks more quickly. This will help customers to troubleshoot and quickly fix issues, potentially avoiding damage to your property and unexpected charges.
How will new meters impact Forsyth County Department of Water & Sewer (FCDWS) customers?
Between the summer of 2022 and the spring of 2024, FCDWS will be replacing older water meters throughout the County in phases. Approximately four weeks before your new meter is installed, you will receive a notification letter that you will be getting a new meter soon. The letter will include instructions to help you prepare for the installation. You do not need to be home when the new meter is installed.
If your neighbor receives a new meter but you don’t, you already have an AMI meter and won’t need a new one.
Should you have any questions about the meter upgrade program, please contact FCDWS Customer Service at 770-781-2160. For meter installation questions, please call M&E Construction at 833-626-3326.