You will receive a statement approximately once every month for your water and / or sewer usage. A due date for payment will be specified on the bill. Water meters are read approximately every 28 - 32 days and bills are generated approximately 1 - 2 weeks later. Meter read dates do not generally fall on the same date each month; therefore due dates will vary. Sewer charges are based on water meter readings.
There are several options for delivering payments of your bill:
Service for disconnected accounts will be restored only after bills are paid in full together with the payment of the reconnect service fee per the current rate resolution. If your water service has been disconnected for non-payment, paying online will not automatically restore service. You MUST contact the business office during normal business hours 8:30 am - 5:00 pm Monday - Friday at (770) 781-2160 or visit our office, to have your water service restored. Once payment is verified a reconnect service order will be issued to unlock your meter.