Billing & Payments

You will receive a statement approximately once every month for your water and/or sewer usage.  A due date for payment will be specified on the bill.  Water meters are read approximately every 28 - 32 days and bills are generated approximately 1 - 2 weeks later.  Meter read dates do not generally fall on the same date each month; therefore, due dates will vary.  Sewer charges are based on water meter readings.

There are several options for delivering payments of your bill:

• You may deliver your payment in person to 110 E. Main Street, Suite 150, Cumming, GA.
• Mail in your payment to: PO Box 100003, Cumming, GA  30028
• Utilize the night drop box located between the Administration Building and the parking deck
• Sign up for Auto Pay or schedule a recurring payment 
• Utilize our One-Time Pay option 
• Pay by Phone: (855) 423-9342 

Delinquent payments:

• Payments shall be due twenty (20) days after the billing date.  Nonpayment within twenty (20) days from the billing date will be subject to a penalty of ten percent (10%) of the delinquent amount.

Service for disconnected accounts will be restored only after bills are paid in full together with the payment of the reconnect service fee per the current rate resolution.  If your water service has been disconnected for non-payment, paying online will not automatically restore service. You MUST contact the business office during normal business hours (8:30 AM - 5:00 PM, Monday - Friday) at (770) 781-2160 or visit our office to have your water service restored. Once payment is verified, a reconnect service order will be issued to unlock your meter.