Department of Water & Sewer

Department Hours: 8:30 a.m. - 5:00 p.m. Monday - Friday

Community Water Testing Notices:  Not affiliated with Forsyth County

We have learned that residents are receiving information on a ‘Community Water Test,’ where they are asked to fill out a questionnaire and provide a water sample. 

Please note that this is not affiliated with Forsyth County.  The individuals distributing the ‘Community Water Test’ information are normally affiliated with a company that sells water filtration systems.  From our review of the information and vials they are distributing, we do not believe that the sample size and protocol will provide good data for residents.

The water produced in Forsyth County is safe to drink directly from the tap and does not require boiling or filtering beforehand. Many of the concerns residents have with tap water originate in home plumbing systems. For example, black specks in the water are usually a sign of degrading internal plumbing. If you have concerns regarding the water coming from your faucets, we recommend you have a test performed by a certified lab and follow proper handling and testing protocol.

Forsyth County conducts tests on water quality throughout the day at our water production facilities.  We do this to ensure that the water being sent to residents meets all U.S. Environmental Protection Agency (EPA) and state drinking water health standards.  You can learn more about your water here.  

New Water & Sewer Rates Effective November 1, 2018

August 10, 2018 - Water and Sewer Rate Study. Click here to learn more about the recent water and sewer rate study, as well as how Forsyth County's new rates compare with other local counties.

March 8, 2018 - Georgia EPD drops Level 1 Drought Response for Metro Atlanta, including Forsyth County, as Lake Lanier reaches full pool. Forsyth County is now on a non-drought water use schedule.  This water schedule allows all types of water use, but landscape watering only before 10 a.m. and after 4 p.m. daily. This is done to limit evaporation during the warmest part of the day.  All citizens are urged to be good stewards of our water resources.

Forsyth County encourages citizens to practice water conservation.  Click here for information on conservation and efficiency programs.
The Department of Water and Sewer provides Forsyth County with the highest quality of water and sewer service through progressive leadership and environmental stewardship.

Forsyth County Department of Water and Sewer Online Account Access Information:

The Forsyth County Department of Water and Sewer is pleased to announce the availability of our online account access site. Here customers can sign up for web access to their water and sewer account.  Click on the "View or Pay Your Bill Online" link below to access your account.

E-Billing option is available!
After you sign up for access to our site please consider choosing paperless billing.

Please be advised:

If your water service has been disconnected for non-payment, paying online will not automatically restore service. You MUST contact the business office at (770) 781-2160 or visit our office, during normal business hours 8:30 am - 5:00 pm Monday - Friday, to have your water service restored. Once payment has been received, a service order will be issued to have the water service restored.

Source Water Protection / Pollution Control Strategies
Clean Water Campaign
Clean Water Campaign
My drop counts!
Toilet Rebate Program

Contact Information

 Address: 110 East Main Street
Suite 150
Cumming, GA 30040
 Phone: 770-781-2160
 Fax: 770-781-2163
 Email: Contact Us

Our Mission

To provide Forsyth County with the highest quality of water and sewer service through progressive leadership and environmental stewardship.