Copyright 2024 by Forsyth County, Georgia

Paying Water Bills

Billing & Payments

You will receive a statement approximately once every month for your water and/or sewer usage.  A due date for payment will be specified on the bill.  Water meters are read approximately every 28 - 32 days and bills are generated approximately 1 - 2 weeks later.  Meter read dates do not generally fall on the same date each month; therefore, due dates will vary.  Sewer charges are based on water meter readings.

There are several options for delivering payments of your bill:

  • You may deliver your payment in person to 110 E. Main Street, Suite 150, Cumming, GA.
  • Mail in your payment to: PO Box 100003, Cumming, GA  30028
  • Utilize the night drop box located between the Administration Building and the parking deck
  • Sign up for Auto Pay or schedule a recurring payment 
  • Utilize our One-Time Pay option 
  • Pay by Phone: (855) 423-9342 

Delinquent payments:

  • Payments shall be due twenty (20) days after the billing date.  Nonpayment within twenty (20) days from the billing date will be subject to a penalty of ten percent (10%) of the delinquent amount.

Service for disconnected accounts will be restored only after bills are paid in full together with the payment of the reconnect service fee per the current rate resolution.  If your water service has been disconnected for non-payment, paying online will not automatically restore service. You MUST contact the business office during normal business hours (8:30 AM - 5:00 PM, Monday - Friday) at (770) 781-2160 or visit our office to have your water service restored. Once payment is verified, a reconnect service order will be issued to unlock your meter.

 Pay My Bill

Conservation Pricing

Tiered or conservation-oriented water rates are designed to promote water use efficiency and water conservation through economic incentives, specifically through water price signals.  Conservation pricing is based on the concept that customer water use decreases as the price paid for water increases, and helps to discourage inefficient use or waste of water.  Water conservation is seen as an important action that must be taken to help sustain our water supplies, meet future needs, and reduce demands placed on our water resources.  The Forsyth County Department of Water and Sewer has implemented the 5 tiered rate structure shown below for residential meters in an effort to promote water efficiency.

Residential water consumption monthly rate schedule (per 1,000 gallons) effective January 1, 2024 to December 31, 2024.
Tier Gallons used Rate per 1,000 gallons
Tier 1 1,000 - 6,000 $4.16
Tier 2 6,000 - 12,000 $5.62
Tier 3 12,000 - 24,000 $7.88
Tier 4 24,000 - 36,000 $11.18
Tier 5 36,000+ $16.21