Complaints

It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

As a means of maintaining both Forsyth County 911 Center performance and community relations, the Forsyth County 911 Center:

• Encourages citizens to recommend improvements in our service delivery

• Encourages complaints and/or questions about the 911 Center's performance or actions of its employees

PROCEDURES FOR SUBMITTING A COMPLAINT

If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or ID number of the communications officer(s) involved, if known.)

• At any time you may contact the Forsyth County 911 Center at 770-781-3087.  Request to speak with a 911 Center Supervisor and he/she will take the appropriate action.

• You may contact the Forsyth County 911 Center Assistant Director at 678-513-5948 or by email at:  rlmcclung@forsythco.com

• If you choose you may make your complaint in writing and forward it to:

 

Forsyth County 911 Center
3520 Settingdown Rd
Cumming, GA 30028



Office Hours:
Monday – Friday 8:30 AM to 5:00 PM or by pre-arranged appointment

 

Contact Us

 Address: 3520 Settingdown Rd
Cumming, GA 30028
 Phone: 770-781-2238
 Fax: 770-781-2202
 Email: Contact Us

Our Mission

Forsyth County 911 Center maintains and operates the Forsyth County 911 communications system in such fashion that all calls, whether emergency or non-emergency in nature, are answered in an efficient and effective manner that assures to the greatest degree possible the safety of responders and the general public; provides such service in a courteous and professional manner; and works at all times to preserve and protect the lives and property of all persons in Forsyth County.