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  •  

    Dear Valued Customer:

    We need your help! The Department of Water and Sewer is very much interested in providing you with the highest level of customer service we can possibly deliver. Achieving this goal is no small task, but with your help we feel we can dramatically improve upon the way we deliver to you the many services we offer. We have prepared some questions that we would like you to answer and there is space for suggestions you may have that will help us better serve you. We feel that this will not only help improve our customer service now, it will create for us a benchmark to improve upon from year to year.

    You are very important to us so providing you with the level of customer service you deserve is first in our minds. Please, take the time to fill out this survey. Thank you!

    Please circle the number that most closely represents your experience:
    1=Strongly agree; 2=Agree; 3=Neither Agree or Disagree; 4=Disagree; 5=Strongly disagree; N/A=Not applicable
    Have you received water and/or sewer service from any of these providers?
    (Check all that apply)
       
    Fulton County Cherokee County City of Atlanta
    Hall County Dekalb County City of Gainesville
    Cobb County Gwinnett County Other

    Forsyth County meets or exceeds the service I received from other jurisdiction.

    Forsyth County provides reliable water and/or sewer service.

    Water provided by Forsyth County is as safe and pleasant tasting as bottled Water.

    The level of customer service I receive is of a professional level.

    Forsyth County’s water/sewer rates are fair and reasonable.

    The Water and Sewer Department provides efficient methods of paying my bill.

    The Forsyth County water and sewer system is maintained to expected levels to meet demands.

    My monthly water utility bill is easy to understand.

    Sewer service should be expanded to currently non-serviced areas of the County.

    My water/sewer bills have been without error.

    My water meter is read efficiently each month.

    Comments/Suggestions:

    Thank you for helping us – help you!

     
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    110 East Main Street, Suite 150
    Cumming, GA
    FORSYTH COUNTY GOVERNMENTPhone: 770.781.2160
    Fax: 770.781.2163