Any past due amount on your account subjects your water service to disconnection. NO ADDITIONAL NOTICES WILL BE SENT.
If your water service has been disconnected for non-payment, please contact the office at (770) 781-2160, during normal business hours 8:30 am - 5:00 pm Monday - Friday. The full account balance plus a $50.00 service fee must be paid before water service will be restored. Please be advised, paying online will not automatically restore water service. You MUST contact the business office during normal business hours at (770) 781-2160 or visit our office to have a reconnect service order issued and your water service restored.
Once payment has been received, a service order will be issued to restore water service. We do not guarantee when water service will be restored; however, every effort will be made to have water service restored by 8:30 am the next day. We have field staff who work 24 hours a day, Monday - Friday. Reconnection service orders that have not been completed during normal business hours are given to our after-hours staff. If your water service has not been restored by 8:30 am the next day, please contact the office and let them know your service has not been restored. Our after-hours staff will only restore water service if they have received a reconnect service order, customers paying online MUST contact the business office during normal business hours to verify payment was received and have a reconnection service order issued.
In the event that the lock is removed or the meter is damaged due to the customer attempting to restore water service, a minimum of $150.00 in fines will be added to the account. If the lock is removed or the meter is damaged a second time the meter will be pulled, legal action will be taken, and there will be a $750.00 reconnection fee to reestablish service.
Any returned check or other rejected method of payment on an account will result in a $35.00 returned item fee and disconnection of service.