Billing and Payments

You will receive a statement approximately once every month for your water and / or sewer usage.  A due date will be specified.  Water meters are read approximately every 28 - 32 days and bills are generated usually 1 - 2 weeks later.  Read dates generally do not fall on the same date each month therefore due dates vary as well.  Sewer charges are based on water meter readings.

There are several options for delivering payments of your bill:

  • You may deliver your payment in person to 110 E. Main Street, Suite 150, Cumming, GA.
  • Mail in your payment to: PO Box 100003, Cumming, GA  30028
  • Utilize the night drop box located between the Administration Building and the parking deck
  • Sign up for Auto Pay or schedule a recurring payment 
  • Utilize our One-Time Pay option 

Delinquent payments:

  • Payments shall be due twenty (20) days after the billing date.  Nonpayment within twenty (20) days from the billing date will be subject to a penalty of ten percent (10%) of the delinquent amount.

Service for disconnected accounts will be restored only after bills are paid in full together with the payment of a fifty dollar ($50.00) service fee per meter reconnected.  If your water service has been disconnected for non-payment, paying online will not automatically  restore service. You MUST contact the business office during normal business hours  8:30 am - 5:00 pm Monday - Friday at (770) 781-2160 or visit our office, to have your water service restored. Once payment is verified a reconnect service order will be issued to unlock your meter.

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Contact Information

 Address: 110 East Main Street
Suite 150
Cumming, GA 30040
 Phone: 770-781-2160
 Fax: 770-781-2163
 Email: Contact Us

Our Mission

To provide Forsyth County with the highest quality of water and sewer service through progressive leadership and environmental stewardship.